Terms of Service

Kairo Reisen provides travel-related services, which may include:

• guided tours

• excursions

• private and group travel arrangements

• itinerary planning

• transport-related arrangements

• travel support and consultation

• related tourism services in Egypt

Specific services, inclusions, exclusions, timings, and booking conditions may vary depending on the tour or package selected.

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website.

You must not:

• use the website for fraudulent purposes

• interfere with website security or operation

• attempt unauthorized access to any part of the website

• copy, scrape, reproduce, or commercially exploit content without permission

• submit false, misleading, or incomplete booking information

Submitting an inquiry or booking request does not automatically create a confirmed booking.

A booking is only confirmed when:

• we accept the request, and

• any required deposit or payment is received, and

• we send a confirmation to you

We reserve the right to decline any booking request at our discretion.

All prices shown on the website or in proposals are subject to confirmation unless explicitly stated otherwise.

Prices may vary based on:

• travel dates

• availability

• group size

• inclusions

• supplier changes

• currency fluctuations

• taxes or government charges

Unless otherwise stated, prices may not include flights, visas, insurance, gratuities, personal expenses, or other items not specifically listed as included.

Payment terms will be communicated during the booking process and may include:

• deposits

• partial advance payments

• full prepayment before travel

• payment deadlines

If payment is not received on time, we may cancel or suspend the booking.

You are responsible for ensuring that payment information provided is accurate and authorized.

If you need to cancel or amend a booking, you must contact us in writing.

Cancellation or amendment fees may apply depending on:

• the type of service booked

• supplier terms

• notice period before travel

• non-refundable elements already secured

Any refund, if applicable, will be subject to the specific booking conditions shared with you.

We may need to change or cancel services due to circumstances including but not limited to:

• weather conditions

• force majeure

• safety concerns

• government restrictions

• supplier issues

• insufficient availability

• events beyond our reasonable control

Where possible, we will offer a suitable alternative, rescheduling option, credit, or refund, depending on the circumstances and the nature of the affected service.

You are responsible for ensuring that you and your travel party have:

• valid passports

• visas where required

• travel insurance where appropriate

• any necessary permits, health documents, or entry approvals

We are not liable for losses resulting from missing, invalid, or incorrect travel documents.

You agree to act respectfully and responsibly during any booked service.

We may refuse participation or terminate a service without refund if a traveler:

• behaves dangerously or unlawfully

• threatens staff, guides, suppliers, or other travelers

• causes serious disruption

• fails to follow reasonable safety instructions

You are responsible for informing us of any relevant medical, mobility, or accessibility needs before confirmation where these may affect service delivery.

Some services may be provided by independent third-party suppliers such as hotels, transport operators, guides, venues, or activity providers.

While we work carefully with our partners, those suppliers may have their own terms and operational conditions. We are not liable for acts or omissions of third-party providers except where liability cannot be excluded under applicable law.

To the maximum extent permitted by law, Kairo Reisen shall not be liable for:

• indirect or consequential losses

• loss of enjoyment

• loss of profits or business opportunities

• delays, disruptions, or cancellations caused by events outside our reasonable control

• acts or omissions of third parties

• personal loss arising from your failure to follow instructions or provide accurate information

Nothing in these Terms excludes liability where it cannot lawfully be excluded.

We are not responsible for failure or delay in performance caused by events beyond our reasonable control, including but not limited to:

• natural disasters

• severe weather

• epidemics or pandemics

• civil unrest

• war

• strikes

• transportation failures

• government actions

• site closures or restrictions

All content on this website, including text, branding, logos, graphics, layouts, and images, is owned by or licensed to Kairo Reisen unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, or exploit website content without prior written permission.

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect and use personal data.

If you are dissatisfied with any service, please notify us as soon as possible so that we may attempt to resolve the matter promptly.

Formal complaints should be submitted in writing to: [Insert Support Email]

These Terms shall be governed by and interpreted in accordance with the laws of [Insert Country / Jurisdiction], unless otherwise required by applicable consumer protection law.

Any disputes shall be subject to the jurisdiction of the competent courts of [Insert City / Country], unless mandatory law provides otherwise.

We may update these Terms from time to time. The revised version will be posted on this page with a new effective date.

For any questions about these Terms, please contact us at:

• Kairo Reisen

• Email: [Insert Email]

• Address: [Insert Company Address]

• Phone: [Insert Phone Number]